NJM Service Technician Diagnoses Problem Over the Phone in Minutes NJM Packaging service technicians see their mission as not only installing new labelers, cappers, tablet counters, pharmaceutical conveyors, etc., but also helping to support their customers once the equipment is set up and running in the field. Blair Gilchrist, an NJM service technician based in […]
Customer Service
Labelers Customer Gets Quick Fix From NJM Customer Service
NJM Service Team Offer Deep Product Knowledge on NJM Labelers, Cappers, Tablet Counters Ted Berry, NJM Packaging’s 26 year veteran service technician based in Lebanon NH, knows that occasionally there is no substitute for actually visiting the customer’s plant to see what might be causing production problems. NJM sees its mission as not only selling […]
Have an Problem With Your Labeler, Capper or Full Scale Packaging System? NJM Packaging’s Customer Service Team Can Help.
It’s 6 p.m. on a Friday and your labeler just went down. If it’s an NJM machine, don’t worry. Members of NJM Packaging’s customer service team, based in Montreal and Lebanon, NH, have an average of 10-20 years’ experience in parts and service. “Many calls we receive are for parts,” says Production & Service Manager, Richard […]
You’ve Got Questions, We’ve Got Answers!
For Evelyn Knowles, one of the Customer Service employees specializing in Parts for NJM Packaging, it’s all about having the answers when she fields a customer phone call. “The number one question I get is, ‘Do you have the part I need in stock? How much will you charge me? And how fast can you […]