When customers buy from ProMach Pharma Solutions, they get top-of-the-line equipment and complete lifecycle support. To deliver the best-in-class aftermarket service that NJM is known for, we’ve hired Jorge Perlaza as the new Parts Sales Manager. [Read more…] about Jorge Perlaza Joins NJM as Parts Sales Manager
Customer Service
The ProMach Pharma Business Line Expands Sales and Support in Europe
The ProMach Pharma team just got bigger!
We’re thrilled to announce Layth Obediat has joined us as the new European Sales Manager for NJM, WLS and Zalkin. Spearheading our growing sales and service activities in Europe, he’s responsible for bringing our bottle, vial, syringe and auto-injector packaging systems to pharmaceutical, nutraceutical and medical device manufacturers and contract packers throughout the continent.
The addition of Layth to the Pharma Business Line further strengthens our presence in Europe, where we offer dedicated sales and local support including integration services, installation, training, spare parts and more. With his strong business development skills and industry background including 13 years in pharmaceutical equipment sales, Layth is ideally suited to lead our team in this vital region and quickly step into this important new role.
Together, the ProMach Pharma Business Line delivers over 100 years of pharmaceutical packaging expertise, designing and building the most innovative and effective equipment. Trusted by the top pharma companies worldwide, we supply bottle unscrambling, capping, labeling, coding/serialization, label printing, conveying, cottoning and sealing systems.
We invite you to reach out to Layth Obeidat to learn more about the ProMach Pharma Business Line and our capabilities.
Read the press release to learn more.
Nominating Our Own Blair Gilchrist for Pro Customer Champion of Service
NJM Nominates Customer Service Stalwart for Prestigious Parent Company Award
We don’t often brag about what makes NJM Packaging such a great company, but when we do, it’s about our people. Our customers are the first to tell us that the great customer service they receive from our employees makes us who we are and their first choice for packaging equipment. With that in mind, we were proud to nominate one of our outstanding customer service representatives, Blair Gilchrist, for the prestigious Pro Mach Pro Customer Champion of Service Award at the Pack Expo Show in Chicago in November.
Pro Mach, our Parent Company, holds an annual reception to honor individuals who go above and beyond the call of duty when serving customers. While we know everyone at NJM Packaging goes out of their way to provide excellent customer service, we’ve seen Blair’s dedication and willingness firsthand. He has turned them into advocates for our company and can-do attitude, whether speaking to customers or his colleagues. He gives them confidence that they can count on NJM Packaging, for our after-sales support, and our customer service field representatives. In his 17-year career at NJM Packaging, he is consistently positive and pleasant, able to talk to and listen to anyone, and willing to help no matter what it takes to get the job done.
Blair is a hardworking, dedicated, and valued customer service representative, and we’re delighted to congratulate him on this nomination for Pro Customer Champion of Service. Thank you, Blair, for helping to make NJM Packaging what it is today.
Generic Pharmaceutical Packager Ups Voltage — Gets Back to Business
NJM Service Technician Blair Gilchrist comes through again — over the phone
NJM Packaging’s Cremer CF-1220D Tablet Counter has been the standard at high-speed pharmaceutical packaging operations across the country. Like any piece of machinery, it can act up. Luckily, NJM Packaging service technicians are only a phone call away. These dedicated professionals see their mission as not only installing new equipment like labelers, cappers, tablet counters, etc., but also helping to support their customers once the equipment is installed in the field. Blair Gilchrist, an NJM Service Technician based in Ontario, Canada once again related a recent customer service success story.
One of NJM’s customers, a generic pharmaceutical company, has packaging facilities all over the world. Its Midwestern facility features one bottle packaging line which runs a large variety of formats at various speeds. The line also features a CL-110 Cottoner and a UNICAP 150 Capper from NJM.
According to Gilchrist, “The customer reported that occasional ‘Channel Defect 12’ and ‘Comm Defect Errors’ were occurring on the tablet counter.”
“I spoke to the afternoon shift electrician and suggested he check the voltage in the Detection Unit, as this is the most common cause of this issue,” he explained. “He gave me his email address and I forwarded him the procedure to verify the correct voltage was present. He called me back and confirmed my suspicion that the voltage was slightly low, 4.8 VDC.”
“I explained to him how to adjust the power supply to increase the voltage to 5.3 VDC. He adjusted the power supply and said that the fault cleared. I sent him an email two days later to confirm that the machine was running well. He responded later that day and confirmed that the error did not re-occur.”
“He asked me for the part number for the Power Supply and he was going to order it from our Parts Department for a spare,” Gilchrist concluded. Better safe than sorry!
For service on NJM Packaging machines:
Call our Service Department at: (514) 337-2289
NJM Celebrates Employee Longevity
NJM Celebrates Long Time Employees
At NJM we are fortunate to have a staff of exceptional packaging experts at the heart of our business. Our employees consistently offer expert knowledge and experience, guiding our customers from the earliest stages of planning through implementation and production of our packaging solutions.
In 2014, there are several members of our workforce celebrating longevity milestones. NJM would like to honor those employees who have devoted years of their life to the company’s success, by acknowledging them for their dedication and loyalty to the NJM brand:
- Michel Lapierre, President NJM — 36 Years
- Daniel Lapierre, Vice President — 39 Years
- Marc Lapierre, International Sales Manager — 39 Years
- Johanne Cardinal, Traffic & Customs — 35 Years
- Richard Gauthier, Production Manager — 30 Years
- Mark LaRoche, Vice President Sales — 25 Years
- Dale Merrill, Mechanical Engineer — 25 Years
- Alain Gauthier, Master Welder — 25 Years
Thank you for your hard work and dedication!
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In 2015, NJM will be celebrating its own longevity milestone; 100 Years in the packaging industry.
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