>> Learn about the impact Adam has already had working at Pharmaworks
Pharmaworks is proud to introduce Adam Glazer as our new Service Manager — a leader whose career has been shaped by nearly a decade of hands‑on technical expertise, global field experience, and an unwavering commitment to customer success. Adam’s journey through Pharmaworks has been defined by curiosity, craftsmanship, and a deep understanding of the equipment and people that keep pharmaceutical packaging lines running.
A Foundation in Electrical Precision
Before joining Pharmaworks, Adam spent ten years at BIC, developing the electrical, mechanical, and troubleshooting skills that would later become essential in pharmaceutical packaging environments. Adam began his Pharmaworks career in 2017 as a Machine Builder Electrician, fabricating electrical panels, wiring complex electro‑mechanical assemblies, and ensuring every machine met rigorous safety and electrical standards. His early work required precision, problem‑solving, and collaboration with Engineering — skills that still define his leadership today.
Nearly Eight Years at the forefront of Customer Support
In 2018, Adam transitioned into the role of Field Service Technician, supporting installations and troubleshooting blister packaging machinery, vision systems, feeders, printers, and cartoners. His work took him across North America, Puerto Rico, Mexico, Canada, and Europe, giving him firsthand insight into customer challenges, operator needs, and the realities of pharmaceutical production environments.
This experience shaped Adam’s service philosophy: clear communication, fast response, and solutions that keep customers running.
Stepping Into Leadership: Service Manager
Now, as Field Service Manager, Adam serves as the primary point of contact for customers and internal teams regarding maintenance, repair, and technical support for Pharmaworks machinery and supported equipment. His responsibilities include:
- Field Service leadership — Managing service personnel, coordinating installations, and ensuring seamless customer support.
- Technical guidance — Offering expert troubleshooting and elevating the consistency and quality of service interactions.
- Project management — Overseeing FATs, SATs, training, and installation timelines with precision.
- Customer partnership — Building trust through responsiveness, transparency, and a deep understanding of packaging operations.
- Service strategy — Driving continuous improvement in uptime, communication, and aftermarket support.
Pharmaworks equipment plays a critical role in pharmaceutical and nutraceutical production — and customers rely on us for uptime, accuracy, and reliability. Adam’s unique blend of electrical expertise, global field experience, and customer‑centric problem‑solving makes him the ideal leader to strengthen our service operations.
He understands the machinery because he built it. He understands the customers because he supported them. And now, he’s ready to elevate the entire service experience.
Pharmaworks is excited to welcome Adam Glazer into this new role — and even more excited for the impact his leadership will bring to our customers, partners, and team.
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