NJM Service Technician Blair Gilchrist comes through again — over the phone
NJM Packaging’s Cremer CF-1220D Tablet Counter has been the standard at high-speed pharmaceutical packaging operations across the country. Like any piece of machinery, it can act up. Luckily, NJM Packaging service technicians are only a phone call away. These dedicated professionals see their mission as not only installing new equipment like labelers, cappers, tablet counters, etc., but also helping to support their customers once the equipment is installed in the field. Blair Gilchrist, an NJM Service Technician based in Ontario, Canada once again related a recent customer service success story.
One of NJM’s customers, a generic pharmaceutical company, has packaging facilities all over the world. Its Midwestern facility features one bottle packaging line which runs a large variety of formats at various speeds. The line also features a CL-110 Cottoner and a UNICAP 150 Capper from NJM.
According to Gilchrist, “The customer reported that occasional ‘Channel Defect 12’ and ‘Comm Defect Errors’ were occurring on the tablet counter.”
“I spoke to the afternoon shift electrician and suggested he check the voltage in the Detection Unit, as this is the most common cause of this issue,” he explained. “He gave me his email address and I forwarded him the procedure to verify the correct voltage was present. He called me back and confirmed my suspicion that the voltage was slightly low, 4.8 VDC.”
“I explained to him how to adjust the power supply to increase the voltage to 5.3 VDC. He adjusted the power supply and said that the fault cleared. I sent him an email two days later to confirm that the machine was running well. He responded later that day and confirmed that the error did not re-occur.”
“He asked me for the part number for the Power Supply and he was going to order it from our Parts Department for a spare,” Gilchrist concluded. Better safe than sorry!
For service on NJM Packaging machines:
Call our Service Department at: (514) 337-2289