Before launching the company in 1985, founder Fernando Serpa already had a strong technical field service and support background. He used that knowledge to create a service-centric company based on three principles:
- An industry-leading service program offering a wide range of repair, preventative maintenance, and training options — all backed by a one-hour service response guarantee
- Packaging machines designed to minimize ongoing maintenance requirements, use readily available replacement parts, and enable faster and more cost-effective servicing
- A ‘whatever-it-takes’ attitude shared by every employee and a commitment to providing the best possible customer experience
Click here to read more about Serpa’s approach to service and the customer experience.