We, in the WLS Aftermarket Parts and Service department, have an exciting announcement to make…
To further enhance our customer experience, WLS has implemented a new case-handling system for our customers’ parts and service inquiries.
For quite a while, we have had central email inboxes for parts (WLS.Parts@ProMachBuilt.com) and service (WLS.Service@ProMachBuilt.com), managed by numerous people in our Aftermarket Team.
We have now invested in a central inquiry-management system within our CRM software platform for these inboxes. Inquiries and subsequent resolution will still be managed by our same experienced team.
This new system will give our customers an enhanced experience, with a case manager for each of their inquiries, and more structured follow-up and feedback. This will result in a more seamless and efficient customer experience. To ensure the fastest response times on issues, customers should send any relevant inquiries to the aforementioned email addresses, repeated below.
Parts, Retrofit or Upgrade inquiries: WLS.Parts@ProMachBuilt.com.
Service or Technical Support inquiries: WLS.Service@ProMachBuilt.com.
Should you have a contact who you generally work with, you can continue to name that person on your inquiry, and when possible, the case will be assigned to that individual.
Thank you very much for continuing to rely on WLS to exceed expectations for your labeling needs!
The WLS Aftermarket Team
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